Our Customer Service

As a company we are committed to providing our clients with the highest service delivery standards in all areas of our operations. We respond promptly to all requests for service and emergencies, ensuring work orders are reviewed and responded to in a timely manner.

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Services We Provide

We aim to provide you with honest, impartial and accurate advice, communicated in a straightforward and easy to understand manner, and that we will:

  • Provide services in a friendly and courteous manner
  • Treat impartially and equally all service receivers
  • Issue helpful, accurate, unambiguous and concise information
  • Deal with your requests, enquiries and concerns promptly
  • Ensure that we always respect confidentiality

“If you feel there is anything we should add to this website we would be pleased to receive suggestions for consideration, in which case you may relay your thoughts to us at iharvey@redbrickpm.co.uk

Areas of Responsibility

Ensuring that the interests of our clients are taken care of is our primary function. That means not only concentrating on ‘day to day’ requirements but taking a longer term view wherever possible, planning ahead for maintenance requirements, and endeavouring to avoid peaks and troughs of expense from one year to the next. Through our experienced Property Managers, we can offer a range of service levels, from basic administration only, to full Property and Project Management, including but not limited to:

  • Assessment of the initial costs of providing the required service
  • Liaising with and accounting to our client
  • Provision of the required service
  • Inspections and surveys of our clients interests
  • Collection of service/maintenance and other charges
  • Project management

Clients' Care

You can be sure you will find all that you may be looking for in property management services with Red Brick Management. Further information on services, and other property and property management related material, may be found in our Information Centre.

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Important Note

Please bear in mind that our hours of business are 9.00 a.m. to 5.00 p.m., Monday to Friday, throughout the year, with the exception of statutory and public holidays.

We endorse, accept and undertake to comply with the Code of Practice relating to service charges published by the Royal Institution of Chartered Surveyors and as approved by the Secretaries of State for England and Wales under the terms of Section 87 of the Leasehold Reform, Housing and Urban Development Act 1993.

Our Brochure

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Value-Added

We recognise and acknowledge that the requirements of our clients are becoming increasingly sophisticated; that there is more awareness of potential legislative pitfalls and constraints; that service receivers are becoming more and more demanding; and that the management function is under constant scrutiny. With this in mind part of our mission is to take the mystique out of property management, leaving clients and service providers alike free to get on with living at their properties free of as many worries as possible.

We recognise that when they take the trouble to contact us, our clients and service receivers should expect to receive responses to communications within certain pre-defined reasonable timeframes. That is why we have devised our Service Charter.

We undertake to:

  • Answer 90% of all telephone calls within five rings
  • Reply to any voicemail messages within four working hours
  • Answer e-mail messages within three working days of receipt
  • Respond to faxes within five working days of receipt
  • Answer web-based enquiries within five working days of receipt
  • Reply to letters within five working days of receipt